Support

Email verification protects your account and unlocks content creation. Until you verify, you can read public memories but cannot post, comment, follow, or send messages. We send a code to your inbox at sign-up — enter it on the verify-email screen, or click the link in the email. Unverified accounts are auto-deleted after 72 hours.

On the login screen, tap "Forgot password" and enter your email. We send a one-time reset code valid for 15 minutes. The code is single-use. If you do not receive it within a couple of minutes, check spam or use the topic-form below to reach support.

Make sure you are signed into iCloud on your device and that two-factor authentication is enabled on your Apple ID. On the web, you must allow popups from memorymaps.app. If you previously created an account with email + password, sign in that way first, then link your Apple ID from Settings.

Make sure popups are allowed from memorymaps.app and that you are signed into the correct Google account. If you have multiple Google accounts, choose the one matching your MemoryMaps email. If you previously created an account with email + password, sign in that way first, then link Google from Settings.

Go to Settings → Account → Delete Account. Your account enters a 30-day grace period during which you can sign in to cancel the deletion. After 30 days, all your data is permanently removed across our systems. You can also request a data export before deletion to keep your memories.

When you delete your account, we mark it as pending-deletion and hide your profile from everyone immediately. For 30 days, you can sign back in and choose "Cancel deletion" to fully restore your account. After 30 days, the deletion is permanent and irreversible. Your username is reserved for 90 days after permanent deletion.

Tap "New Memory" on your dashboard, upload photos or videos, tag a location on the map, add a caption and tags, then choose visibility — public, followers-only, private, story (24hr), or delayed posting.

Adventures are animated guided tours through multiple locations. Think of them as a visual travel journal — create one for a road trip, a food tour, or a month-long vacation. Each adventure connects your memories into a narrative journey on the map.

Stories are ephemeral memories that automatically disappear after 24 hours, similar to Instagram Stories but pinned to a real location on the map. Perfect for sharing in-the-moment experiences without cluttering your permanent map.

When creating a public memory, you can delay its visibility by 1 minute to 3 days. The memory stays private until the delay expires, then automatically goes public. Great for sharing from sensitive locations without broadcasting your current position in real time.

On This Day shows you memories from the same date in previous years — up to 10 years back. It is a built-in nostalgia feature that surfaces forgotten moments automatically each day.

Premium is a $4.99/month subscription that supports MemoryMaps as we develop. Premium subscribers unlock 4K video uploads, an ad-free experience as we add ads in the future, and a subscriber badge on their profile. We add new Premium features regularly.

iOS users get a 7-day free trial when they subscribe through the App Store. Web and Android subscriptions through Stripe do not include a trial. The trial converts automatically to a paid subscription unless you cancel before it ends. You can cancel any time from the App Store account settings.

On iOS, manage your subscription from App Store → your Apple ID → Subscriptions. On web or Android, sign in to MemoryMaps and go to Settings → Premium → Manage Subscription, which opens the Stripe customer portal. Cancellations take effect at the end of your current billing period — you keep Premium access until that date.

You keep access until the end of your current billing period. After that, you return to the free tier. Your existing 4K videos remain playable but new uploads will use the standard quality. Your subscriber badge is removed. You can re-subscribe at any time — your account history is preserved.

All uploaded images are automatically scanned by AI for inappropriate content. Flagged content is hidden until reviewed by our moderation team. We also strip EXIF metadata from photos to protect your privacy — your camera model, GPS coordinates, and timestamps are removed before the image is stored.

Every uploaded image has its EXIF, IPTC, and XMP metadata stripped on the server before it is stored. Your camera model, software version, GPS coordinates, and original timestamp do not persist. The location you tag manually is stored separately as a feature, not as embedded metadata.

Yes. Private accounts require follow requests — only approved followers can see your memories. Your profile photo, display name, and bio remain visible, but your memories, map, and stats are hidden from non-followers. Toggle this in Settings → Privacy.

Yes. Blocking hides your profiles from each other completely — they cannot see your content, and you do not see theirs anywhere. Muting hides a user from your feed and map without them knowing. Both are reversible from Settings → Privacy.

Check that the file is under 10 MB for images or 100 MB for videos, and that videos are 60 seconds or shorter. Most upload failures are network-related — try again on Wi-Fi or a stronger signal. If the issue persists, your photo may have failed automated content moderation, in which case it does not appear in your library.

Confirm push permission is granted in your device settings (iOS: Settings → MemoryMaps → Notifications; Android: Settings → Apps → MemoryMaps → Notifications). Inside the app, check Settings → Notifications and make sure each notification type is enabled. Web push notifications are not yet supported — only the mobile app receives push.

On a phone with the app installed, tap any memorymaps.app link and the app opens directly to the memory, profile, or adventure. On desktop, the link opens in your browser. If the link does not open the app, install or update it from the App Store or Play Store.

Web: Chrome 90+, Safari 14+, Firefox 90+, Edge 90+. Mobile: iOS 16+ and Android 8+. The map renderer requires WebGL2; older browsers fall back to a static image grid. We aggressively support modern browsers and do not maintain compatibility shims for IE or legacy browsers.

On iOS, update your Apple ID payment method in Settings → Apple ID → Payment & Shipping. For web and Android subscriptions, sign in and go to Settings → Premium → Manage Subscription, which opens Stripe's customer portal where you can change your card, billing address, or download invoices.

Apple sends an automatic email receipt for every charge — check the inbox of your Apple ID email. Stripe also emails receipts to the address on your subscription. You can download all past invoices from Stripe's customer portal (Settings → Premium → Manage Subscription on web or Android). For older receipts, use the support form below.