Support

Email verification protects your account and unlocks content creation. Until you verify, you can read public memories but cannot post, comment, follow, or send messages. We send a code to your inbox at sign-up — enter it on the verify-email screen, or click the link in the email. Unverified accounts are auto-deleted after 72 hours.

On the login screen, tap "Forgot password" and enter your email. We send a one-time reset code valid for 15 minutes. The code is single-use. If you do not receive it within a couple of minutes, check spam or use the topic-form below to reach support.

Make sure you are signed into iCloud on your device and that two-factor authentication is enabled on your Apple ID. On the web, you must allow popups from memorymaps.app. If you previously created an account with email + password, sign in that way first, then link your Apple ID from Settings.

Make sure popups are allowed from memorymaps.app and that you are signed into the correct Google account. If you have multiple Google accounts, choose the one matching your MemoryMaps email. If you previously created an account with email + password, sign in that way first, then link Google from Settings.

Go to Settings → Account → Delete Account. Your account enters a 30-day grace period during which you can sign in to cancel the deletion. After 30 days, all your data is permanently removed across our systems. You can also request a data export before deletion.

When you delete your account, we mark it as pending-deletion and hide your profile from everyone immediately. For 30 days, you can sign back in and choose "Cancel deletion" to fully restore your account. After 30 days, the deletion is permanent and irreversible. Your username is reserved for 90 days after permanent deletion.

Memories are captured in the MemoryMaps mobile app. Open the app, tap the capture button to take a photo or video (or pick one from your library), confirm the location, add a caption and tags, then choose visibility — public, followers-only, private, or delayed posting. The website is for viewing, editing, and sharing your memories.

When posting a public memory from the mobile app, you can delay its visibility by 1 minute to 3 days. The memory stays private until the delay expires, then automatically goes public. Great for sharing from sensitive locations without broadcasting your current position in real time.

Premium is a $4.99/month subscription that supports MemoryMaps as we develop. Premium subscribers unlock a subscriber badge on their profile. We add new Premium features regularly.

New subscribers get a 7-day free trial on every platform — iOS through the App Store, web and Android through our billing portal. The trial converts automatically to a paid subscription unless you cancel before it ends. iOS subscribers cancel in iOS Settings → Subscriptions; web and Android subscribers cancel from the billing portal at memorymaps.app/dashboard/settings/billing.

On iOS, manage your subscription from App Store → your Apple ID → Subscriptions. On web or Android, sign in to MemoryMaps and go to Settings → Premium → Manage Subscription, which opens our billing portal. Cancellations take effect at the end of your current billing period — you keep Premium access until that date.

You keep access until the end of your current billing period. After that, you return to the free tier. Your subscriber badge is removed, and your memories stay exactly as they are. You can re-subscribe at any time — your account history is preserved.

Our team works to keep MemoryMaps safe and welcoming. We review content and remove anything that breaks our community guidelines, and you can report anything that looks off. We also protect your privacy — the technical details that can be embedded in a photo are not kept or exposed when your image is stored.

We take your privacy seriously. The technical details that can be embedded in a photo — like device information and precise capture data — are not kept or exposed when your image is stored. The location you choose to tag is a separate, optional feature that you control.

Yes. Private accounts require follow requests — only approved followers can see your memories. Your profile photo, display name, and bio remain visible, but your memories, map, and stats are hidden from non-followers. Toggle this in Settings → Privacy.

Yes. Blocking hides your profiles from each other completely — they cannot see your content, and you do not see theirs anywhere. Muting hides a user from your feed and map without them knowing. Both are reversible from Settings → Privacy.

Check that the file is under 10 MB for images or 100 MB for videos, and that videos are 60 seconds or shorter. Most upload failures are network-related — try again on Wi-Fi or a stronger signal. If the issue persists, your photo may not meet our content guidelines, in which case it won't appear in your library.

Confirm push permission is granted in your device settings (iOS: Settings → MemoryMaps → Notifications; Android: Settings → Apps → MemoryMaps → Notifications). Inside the app, check Settings → Notifications and make sure each notification type is enabled. Web push notifications are not yet supported — only the mobile app receives push.

On a phone with the app installed, tap any memorymaps.app link and the app opens directly to the memory or profile. On desktop, the link opens in your browser. If the link does not open the app, install or update it from the App Store or Play Store.

Web: Chrome 90+, Safari 14+, Firefox 90+, Edge 90+. Mobile: iOS 16+ and Android 8+. The map renderer requires WebGL2; older browsers fall back to a static image grid. We aggressively support modern browsers and do not maintain compatibility shims for IE or legacy browsers.

On iOS, update your Apple ID payment method in Settings → Apple ID → Payment & Shipping. For web and Android subscriptions, sign in and go to Settings → Premium → Manage Subscription, which opens our billing portal where you can change your card, billing address, or download invoices.

Apple sends an automatic email receipt for every charge — check the inbox of your Apple ID email. Our payment processor also emails receipts to the address on your subscription. You can download all past invoices from our billing portal (Settings → Premium → Manage Subscription on web or Android). For older receipts, use the support form below.